Optional Delayed Payment & Delivery…
1) Simply place your order now and pay just a 1/3 Deposit.
2) If you wish, choose when, in 2024, you'd like to have your Outdoor Cushions delivered.
3) We'll make your Bespoke Outdoor Cushions in the coming weeks, store them safely, but you don't need to pay your outstanding 2/3 Balance until your chosen delivery date!
Our incoming phone lines are open 10.00am to 1.00pm and 1.30pm to 3.00pm, Monday to Thursday only, however, we are all here working full, normal hours, i.e. 9.00am to 5.00pm Monday to Friday, so if you need to email, or leave a voicemail, we will gladly respond promptly.
Why We're Different
Here's why we are proud to say we are so different from other suppliers….
• Good old fashioned customer service. No phone ‘menus’, no automated pricing….just really friendly, knowledgeable and helpful actual real people!
• Make use of our 26 years experience, to help guide you as little or as much as you wish; always dealing with the same person here from start to finish.
• Everything made here in the West Country, by expert, highly experienced Sewing Technicians.
• 500+ Specialist Outdoor Fabrics to choose from, with free samples posted to you.
• 100+ Stock Outdoor Fabrics, physically on our premises, for faster lead times.
• Expert knowledge and advice regarding using the right filling and fabric for your requirements.
• No ‘hard sell’, just a friendly, professional attitude to doing business.
We don’t try and automate your Quotation and Ordering
We purposely have not gone down the road of trying to give you an impersonal, automated Quotation. Instead, everyone in our Sales Office has the experience to discuss, by phone or email, your individual requirements and then give you a clear, easy to understand Quotation showing you how different options effect the costs, and by what degree.
A computer can’t spot expensive errors!
One of the many reasons we discuss your requirements, rather than just ask you to type in sizes, is that we have spotted on numerous occasions, that what a customer might think they need in terms of size, won’t actually work successfully in practice. Common examples of this would be not allowing a sufficient reduction in backrest height to take account of the seat cushion… and making the seat cushion too thin or thick for the base it sits on, meaning you would end up with your feet dangling… or your knees pushed up to your chin!
Happy to talk on the phone
Email is great, but sometimes it’s so much easier and better to have a proper chat regarding your project, so unlike many companies nowadays, we’re always really happy to spend as long as necessary talking things through with you over the phone.
No ‘pushy’ sales staff!
We’re unusual in that NONE of our staff are paid commission! Instead of pushing you into spending more than necessary, for the last 26 years we have always believed in simply explaining the different options we can offer in relation to your Outdoor Cushions, all in a no-pressure, friendly and informative manner.
Deal with just one person… all the way through
Whether you initially contact us by phone or email, the same member of our Team will talk to you throughout all stages of your Quotation and ordering process. I.e. we don’t pass you from one person to another, which we know can be really frustrating.
No ‘A I’ here… just Ooh Ahh!
There’s no Artificial Intelligence in use here! At our business here in the West Country you’ll find we’re actually real, local humans… as our ‘Wurzels’ accents will prove!
Proudly Made in the UK
One website has sprung up in recent years that appears to be a company based in the UK, but actually when asked, admit they have no workshop in Britain and are actually representing a manufacturer in Europe. Something to possibly be wary of, in case things go wrong!
Make use of our experience!
If you’re creating Outdoor seating from scratch, we’ll gladly help you with the different aspects that need to be thought through, using our 26 years experience of helping thousands of customers through the process. We even have a dedicated 'Aspects to consider when planning your Outdoor Seating' page of information to give you some initial thoughts that we’ll gladly talk through with you.
We understand fillings
We’ve spent many years perfecting the ideal fillings to put inside your new Outdoor Cushions. Contrary to what you might think, using the correct filling for your particular requirements is crucial to give you a good degree of comfort, that will also last for many years. We were also at the forefront of offering Rain or Shine foam, enabling you to leave your cushions outside, all year round, in ALL weathers.
Unrivalled choice of Outdoor Fabrics
We are really proud to offer what we believe is Britain’s largest choice of specialist Outdoor Fabrics, sourced from all over the world. All backed up by our offer to help you through colour options etc if you’d like any guidance. At the end of the day, we want you to end up with fantastic cushions that look great, rather than just bog standard, uncomfortable cushions.
Free fabric samples
Our huge range of Outdoor Fabrics is fully backed up by our Samples Department, headed for many years by Sue. She will arrange fabric samples that you’ve asked to be posted to you, or she can use her experience to send you a selection to suit your more general ideas, if you prefer. Either way, we would NEVER expect you to make any sort of decision without us letting you see and feel our actual fabrics, rather than just look at online images.
100+ Fabrics physically in stock
We’ve invested in holding actual physical rolls of over 100 STOCK fabrics, enabling us to offer you faster make-up of our Bespoke Outdoor Cushions, on top of 500+ more fabrics that we order in as required.
All our cushions are overlocked
All the covers that we make have their inner seams machined through a secondary process called overlocking. This means the fabric fibres won’t fray when the covers are washed, which would happen with inferior make-up techniques.
No computer cut fabrics!
We purposely don’t use a computer guided automatic fabric cutting machine. Instead, our Sewing Technicians prefer to do things the old fashioned way, by hand, using a trained eye and a good pair of tailor’s shears! This means they can use their skills to make the necessary adjustments that are required when using fabrics of different textures, types and design.
No production lines here
We don’ pre-make anything, so your order would normally be made from start to finish by the same person; this gives them a real sense of pride and interest in each order they create.
Rather than us create your cushions, if you’d rather buy our specialist Outdoor Fabrics and fillings, to make your own cushions, then that’s fine. We have a dedicated Outdoor Fabric Co. Online Store for this.
We’re proud to say…
We’re very proud that as well as supplying Outdoor Cushions to private customers all over the UK, we are also ‘specified’ as chosen suppliers by many high-end Landscape Architects, Garden Designers etc. Many of whom have featured our Outdoor Cushions in their gardens exhibited at The Chelsea Flower Show. But our proudest moment, SO FAR, was being awarded the order to supply cushions to Buckingham Palace Gardens!
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